Terms of service

These terms form an agreement between YapSlinger, a business registered and operating in Tasmania, Australia (“YapSlinger”, “we”, “us”), and the person or organisation that creates an account (“you”). The contracting seller of the service is YapSlinger. By creating an account, running a campaign or submitting a response, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to do so.

YapSlinger lets you create campaigns, invite people by email, CSV or public link, collect video, photo and written responses, capture consent, review and approve content, and export approved content as Story Packs for use in tools such as Canva and Microsoft 365. YapSlinger is not a video editing, rendering or publishing platform.

You must give accurate account details, keep your credentials secure and are responsible for activity under your account. Administrators control who in their organisation can access campaign content. Tell us promptly if you suspect unauthorised access.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle (not YapSlinger) charges you, appears on your card or bank statement, issues invoices and handles applicable sales tax and VAT. Payment, billing, cancellation and refund mechanics are also governed by Paddle’s Buyer Terms.

• The Free plan includes one campaign and limited contributors.
• Paid plans are billed annually in advance through Paddle at the price shown at purchase.
• Subscriptions renew automatically each year unless cancelled before the renewal date. Cancelling stops future renewals; access continues until the end of the paid term.
• We offer a 30-day money-back guarantee. You can request a full refund within 30 days of your order date through paddle.net or by contacting us. See our refund policy for details. This is in addition to rights that cannot be excluded by law, including under the Australian Consumer Law.
• We may change prices with notice before your next renewal. Exceeding plan limits may require an upgrade before new campaigns can be launched.

You and your contributors own the stories, media and text submitted to your campaigns. You grant YapSlinger a limited licence to host, store, process, transcode and transmit that content solely to operate the service for you, including generating transcripts, summaries and export files at your request.

We do not sell your content and do not use it to train public AI models. You can delete submissions and exports at any time.

You are responsible for:

• The consent statement shown to contributors and its accuracy.
• Having a lawful basis to invite people and to use their stories in the ways you intend.
• Honouring withdrawal requests and any additional permissions needed for people under 16.
• Complying with applicable privacy, employment and marketing laws.

You must not use YapSlinger to:

• Collect or publish content without the contributor’s consent.
• Upload unlawful, defamatory, harassing, discriminatory, infringing or malicious content.
• Send unsolicited bulk email or spam through the invitation tools.
• Attempt to break, probe or overload the service, bypass access controls, or reverse engineer it.
• Resell or provide the service to third parties without our written agreement.

We may suspend or terminate accounts that breach these rules or that create legal or security risk.

Exports are designed to work with tools such as Canva, Microsoft 365, Adobe Express and Google Drive. Those tools are operated by third parties under their own terms. We are not responsible for their availability, pricing or handling of files once you import content into them.

We aim to keep the service available and secure but do not guarantee uninterrupted access. We may perform maintenance and change features over time. We will not remove a material feature of a paid plan without reasonable notice.

The service is provided “as is” to the extent permitted by law. Nothing in these terms excludes rights that cannot be excluded, including consumer guarantees under the Australian Consumer Law.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profits, revenue or data, and our total liability in any 12-month period is limited to the fees you paid us in that period.

You may cancel at any time from your account. On termination your access ends and we will delete or de-identify your campaign content after a short wind-down period, except where we must keep records to meet legal obligations. Export your Story Packs before cancelling.

We may update these terms as the service evolves; material changes take effect at your next renewal or after reasonable notice. These terms are governed by the laws of Tasmania, Australia, and the courts of that jurisdiction have non-exclusive jurisdiction.

Questions about these terms? Send a legal enquiry.